Terms & Conditions

1. Introduction

Welcome to The Honest Wargamer, an e-commerce website operating from the United Kingdom as part of Rogue Hobbies Ltd. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms and conditions, please refrain from using our website.

2. Definitions

“We,” “us,” or “our” refers to Rogue Hobbies Limited, a company registered in the United Kingdom. “You” or “your” refers to the user or customer of our website. “Products” refers to goods and services available for purchase on our website.

3. Ordering and Payments

3.1 Product Information

We strive to provide accurate and up-to-date product information, including prices and availability. However, we do not guarantee the accuracy of such information and reserve the right to correct any errors or omissions.

3.2 Orders

When you place an order on our website, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order at our discretion.

3.3 Payment

We accept various payment methods as listed on our website. By providing payment information, you represent that you are authorised to use the chosen payment method and that all information you provide is accurate.

4. Shipping and Delivery

4.1 Shipping

We offer worldwide shipping. Shipping costs and delivery times may vary depending on your location.

4.2 Customs and Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country’s authorities. You are responsible for these charges.

5. Returns and Refunds

5.1 Eligible Products

Most of our products are eligible for returns and refunds. Please check the product description for specific return eligibility.

5.2 Time Limit

You must initiate a return or refund request within 30 days of receiving the product.

5.3 Product Condition

To be eligible for a return or refund, the product must be in its original condition, unused, and in its original packaging with all tags and labels intact.

5.4 Proof of Purchase

You will need to provide proof of purchase, such as an order number or receipt, when requesting a return or refund.

5.5 Refund Methods

Refunds will be issued using the original payment method whenever possible. If that is not possible (e.g., the original payment method is no longer valid), refunds will be provided through an alternative method.

5.6 Refund Timeframe

Once your return is received and inspected, we will process your refund within 7-10 days. The actual time it takes for the refund to appear in your account may vary depending on your payment provider.

5.7. Return Shipping

If you are returning a product due to a defect or an error on our part, we will cover the return shipping costs. If the return is for any other reason, you will be responsible for the cost of return shipping.

6. Intellectual Property

All content, trademarks, logos, and intellectual property on our website are the property of Rogue Hobbies Limited. Unauthorized use of any of these materials is strictly prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, Rogue Hobbies Limited shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website or the purchase of our products.

8. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

9. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.

10. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us. By using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Last Updated: 01/05/24